FAQ Frequently Asked Questions

General Info

Q. Where is SAAS NORTH 2021 taking place?
A. SAAS NORTH 2021 will take place at the Shaw Centre Ottawa. We are confident that as Canada begins to advance into the next phases of reopening and restrictions begin to lift, we will be able to return to the in-person conference you have come to know!  In the event that SAAS NORTH cannot occur in person on November 17-18, we have held a back-up date for the physical conference in February 2022, as our goal is to bring our community together physically and safely, rather than pivot to a virtual conference this year.

Q. Will social events like the Welcome Reception and The Party still occur?
A. Yes!  It’s important to us that our attendees get the full experience of attending SAAS NORTH in person, and a large part of the energy each year comes from the social networking events. We believe with advanced planning and with safety precautions, we can do that in a safe manner and are moving forward with these events.

Q. Will I be able to schedule meetings with other attendees?
A. If you are a tech executive or investor with an in-person event ticket, you will be granted access to our Investor Matchmaking Tool which will help you curate a list of people you should meet with. In addition, all attendees – both in-person and virtual participation passes – will be given access to the event app with a list of attendees they can connect with.

Tickets and Refunds

Q. Can I really get a full refund before October 14, 2021? Are there any hidden admin fees?
A. Yes, you really can get a full refund before October 14, 2021! We understand there is some uncertainty as we proceed, and we want to ensure our attendees feel 100% comfortable with attending, so we are offering this risk-free policy to put your mind at ease. There are no hidden admin fees. Before October 14, 2021, your ticket will be fully refunded if you choose not to come. 

Q. What happens if I decide I’m not comfortable attending after October 14, 2021?
A. If you decide, for any reason, you won’t attend SAAS NORTH 2021 after the cancellation deadline of October 14, 2021, you may opt to pass your ticket on to someone else or keep a credit on file for the SAAS NORTH 2022 conference.

Q. I purchased a ticket for the SAAS NORTH 2020 Conference, and have a credit on file. How do I register?
A. We will be sending all SAAS NORTH 2020 ticket holders a promo code to register for a complimentary ticket. If you have not received this code yet, please email us at info@saasnorth.com.

Q. I have purchased a virtual participation pass and have now decided I’d like to attend in person. Do I need to purchase another ticket?
A. Please contact us at info@saasnorth.com and we will upgrade your ticket for you.

Q. I have already purchased 1-2 tech executive tickets, and would like to add more. How can I get the group rate?
A. Please contact us at info@saasnorth.com and we will process this order for you at the discounted group ticket price.

Speaker and Program

Q. Who will be speaking at SAAS NORTH 2021?
A. We are currently planning the program and speakers for 2021. If you or anyone you know are interested in speaking in front of 1000's of SaaS leaders, please fill out our Speaker Application Form!

Q. When will a full program be available?
A. We expect a full draft program to be available by early August 2021. Ensure you are subscribed to be the first to see it!