From SaaS to RaaS: Building for the Future of Business Software

In this bold and personal keynote, Vidyard’s Michael Litt unpacks the shifting SaaS landscape—where customers no longer pay for software, but outcomes. From contract lock-ins to value-driven results, the next era is Results-as-a-Service. Drawing on two decades of pivots—on-prem to SaaS, marketers to sellers, desktop to AI—Michael shares how to navigate uncertainty, place strategic bets, and build in the age of large language models. Where does AI end and your product begin? What categories are untouchable? What gets swallowed by foundation models? Expect war stories, real talk, and a future-forward look at what it really takes to evolve.