Customer Success Leader


Michelle Garrigo has an extensive background in both SaaS and Customer Success, with notable experience at Certn and Hootsuite. As the Director of Customer Success at Certn, Michelle spearheaded the development and implementation of effective Customer Success strategies across different segments. She focused on building scalable Customer Success models that ensured consistent and positive customer experiences across a growing client base. Michelle’s ability to streamline processes and leverage technology helped Certn optimize customer success operations and drive customer satisfaction.