Operator

Matt Brown

Vice President of Customer Success & Service Solink

Matthew is currently VP, Customer Success and Service at Solink – a data-centric physical security
software company. Matthew created the Customer Success team from the ground up with a strong
focus on establishing the team as a value driver that leads to account growth along with retention.
He focuses on working with his team to manage & grow revenues in the existing customer base. By
focusing on growth-based KPIs, customer success has been demonstrated to be an exponential
increase in investment, not just additive. In the team’s first 12 months, the company saw a 25%
increase in YOY of Expansion Revenue, annual churn rate drop, and Net Revenue Retention climb.
Previous to his current role, Matthew held various sales roles which have been seen to translate
over to his CS growth strategy mindset. He has contributed to the growth and retention of revenues
with Solink from its pre-seed round to Series B. Matthew is also a founding fellow of the On Deck
Customer Success fellowship – a brain trust of world-class customer success professionals.