NEW: DEPLOY -> Defence & Dual-Use Summit

Learn More

Operator

Jo Lai

VP of Customer Experience & SVP AI Solutions HTS (Hopper Technology Solutions)

Jo Lai is the VP of Customer Experience & SVP AI Solutions at HTS (Hopper Technology Solutions), where she leads strategic initiatives in digital customer experience, AI, and self-service innovation. Jo directs transformative projects leveraging advanced AI to boost efficiency and elevate customer satisfaction for millions of travelers worldwide. Her deep industry expertise, collaborative leadership, and commitment to innovation establish her as a respected voice shaping the future of customer experience.

Previous Sessions @ SAAS NORTH

2025

Speaker

From CX to AI Agents: How Modern Companies Are Reimagining Customer Experience

November 5, 2025 • 02:20 PM - 02:50 PM

Early Bird Pricing

Join The Founders Shaping The Future Of AI-SaaS

Early Bird passes available for a limited time.

GET YOUR SAAS PASS

SAVE $474

$725^* /person

Regular Price: $1,199 /person

* When you buy 2 or more tickets

GET YOUR SAAS PASS

Keep Exploring

We have a lot more exciting things for you to check out about this event!

2026 Agenda

This Year’s Theme: Scaling In The Era Of AI

Two days of real operator conversations on building, pricing and scaling software in the AI era.

View The Agenda

Apply To Exhibit

You bring the booth. We bring the buyers.

Let’s turn badge scans into booked meetings—and pipeline magic.

Apply To Speak

Got something real to say? Good.

No recycled decks. Just operators sharing what’s actually working.

OTTAWA, CANADA, NOV 4-5 2026 • ROGERS CENTRE

Stay In The Loop

Get speaker announcements, agenda updates, and early ticket access delivered straight to your inbox.

No spam. Just the good stuff.