Jo Lai

VP of Customer Experience & SVP AI Solutions HTS (Hopper Technology Solutions)

Jo Lai is the VP of Customer Experience & SVP AI Solutions at HTS (Hopper Technology Solutions), where she leads strategic initiatives in digital customer experience, AI, and self-service innovation. Jo directs transformative projects leveraging advanced AI to boost efficiency and elevate customer satisfaction for millions of travelers worldwide. Her deep industry expertise, collaborative leadership, and commitment to innovation establish her as a respected voice shaping the future of customer experience.

Previous Sessions @ SAAS NORTH

2025

Speaker

From CX to AI Agents: How Modern Companies Are Reimagining Customer Experience

November 5, 2025 • 02:20 PM - 02:50 PM

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2025 Agenda

Last Year’s Theme: Future-Proofing SaaS in the Age of AI

From go-to-market to product innovation, this year’s agenda is packed with real strategies, tools, and frameworks to help you adapt, scale, and thrive with AI.

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OTTAWA, CANADA, NOV 4-5 2026 • ROGERS CENTRE

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