
Klue went AI-forward through a 45% headcount cut and a formal maturity model baked into every review; Zapier did it with zero layoffs, embedding AI transformation owners into every department instead. In this tactical show-and-tell, Alexis MacDonald (Klue) and Angie Ng (Zapier) trade roadmaps, cross-examine each other’s methodology, and get real about what failed before it worked.