Explore the dynamics of churn in SaaS, dissecting the churn snowball effect and uncovering the underlying reasons for customer attrition. Delve into strategies to enhance product success; from sales-led to product-led, predictive churn models, to improving customer satisfaction, we’ll learn how to mitigate churn, all through real actionable insights by industry leaders.
Avoid the Churn Snowball: Unraveling Product Success and Customer Retention in SaaS
November 13, 2024 | 03:10 PM - 03:40 PM EDT