Your AI agent just gave a customer bad advice, signed off on something it shouldn’t have, or touched data it had no business touching. It’s already happening — an airline got held liable for what its chatbot promised a grieving customer, a dealership had to honour a wildly wrong price its bot quoted before anyone caught it. As AI takes on more real decision-making inside SaaS products, these aren’t edge cases anymore, they’re the new cost of doing business. This session walks through what “going rogue” actually looks like in practice, who ends up on the hook when it happens, and — most importantly — what founders need to build into their products and contracts right now to protect themselves before it’s their company in the headline.
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