Human-Centered AI: Tactical Strategies to Future-Proof Your SaaS 

AI is rewriting the SaaS playbook, making software development faster, cheaper, and more accessible than ever. But as AI tools multiply and evolve at breakneck speed, the challenge is not just adopting technology—it’s integrating AI in ways that amplify human skills and preserve meaningful work.

Join two SaaS veterans as they explore tactical strategies for weaving AI into workforce and product design without replacing the people who make your business thrive. From shifting customer service roles to success teams handling complex issues, to prioritizing AI-first automation before new hires, discover how to future-proof your SaaS company with a human-first approach. Learn how to stay ahead amid rapid AI churn, pick best-in-class tools wisely, and build AI-powered SaaS that balances automation with empathy, creativity, and real human insight.

If you want actionable advice grounded in real SaaS experience—how to adapt product strategies, tackle AI tool overload, and thrive in this new “services as software” era—this session is for you.