The Critical Customer Metrics for Each Stage of Your SaaS Company’s Journey

November 16, 2022 • 01:45 PM – 02:20 PM

Room 214

Moderator

Lauren Thibodeau

Lauren Thibodeau

Founder & Lead Advisor SaaSCan

Speakers

Matt Brown

Matt Brown

Vice President of Customer Success & Service Solink

Kathy Isaac

Kathy Isaac

VP of Customer Success Carbide (formerly Securicy)

You Mon Tsang

You Mon Tsang

Founder & CEO ChurnZero

Tactical Breakouts

With an increased focus on customer success, SaaS startups can concentrate on the health of their current customers to drive revenue and minimize churn. This session will focus on the critical customer-centric metrics and strategies SaaS leaders must consider as they build a healthy company including:

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