From CX to AI Agents: How Modern Companies Are Reimagining Customer Experience

What happens when a high-growth company starts thinking of AI agents as core team members- not just tools? In this behind-the-scenes session, a leader from Hopper shares how AI is transforming customer experience, product delivery, and internal operations. From agentic AI to automation strategy, you’ll get a real-world look at how one tech company is approaching customer support at scale and what it takes to integrate AI with intention, clarity, and measurable ROI. 

Whether you’re in travel, SaaS, or services, this session offers tactical lessons on rethinking CX, identifying automation opportunities, and future-proofing your customer journey in the AI era.