Heather Miller is a Vice President in the Global Customer Success organization at Oracle NetSuite. She has been an integral part of its growth and success in Canada and around the globe over the last fifteen years. A few of her contributions include assisting in the establishment of the software industry consulting practice, launching NetSuite’s Global College Graduate program, operationally supporting NetSuite’s exponential growth in Customer Services, and helping the career development of employees with team development and global enablement programs.
Businesses struggle to understand all the touchpoints a potential customer encounters throughout the customer journey. To understand better the journey and target the right type of customers, you need to capture, assign value and analyze the journey across channels in real-time. This session will dive into the analytics platforms that allow to you capture and […]