Allison Pickens is the Chief Customer Officer at Gainsight, the leading customer success software company. She is an industry-recognized thought leader on Customer Success and on scaling teams during hypergrowth. She runs all post-sales functions, including CSM, Services, Support, Customer Marketing, and Operations.
Allison was recognized as a top 50 sales leader: Read More.
Follow her blog posts on Customer Success best practices at @PickensAllison and here