Jessica Weisz is the Chief Client Officer at SoapBox. Jessica is passionate about how new ideas can drive positive change and the power of a community. At SoapBox, Jessica’s singular focus is on making sure clients obtain value from their engaged innovation program.
Jessica’s background is in management consulting, customer experience and change management at McKinsey & Company and BMO Financial Group. She has a Bachelor of Commerce from McGill University and an MBA from Ivey Business School.
Jessica eats kale and quinoa almost every day and owns many scarves.
How Customer success and sales working collaboratively to retain customers. That free trial was great, you saw a big spike in customer acquisition. But what happens when the trial is up? Do they stay or do they leave? Have they seen enough value in the product to pay? Building in retention, thinking beyond the initial […]