Avoid the Churn Snowball: Unraveling Product Success and Customer Retention in SaaS

November 13, 2024 | 03:10 PM - 03:40 PM EDT

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  • November 13, 2024 | 03:10 PM - 03:40 PM EDT
  • Room 213/215

Moderator

KATE GRANT

Business Advisor, Startup & Emerging Companies Group

Fasken

Speakers

PARTHO GHOSH

Vice-President, Product

Uberall

SABRINA LEBLANC

Head of Customer Success

SurveyMonkey

Explore the dynamics of churn in SaaS, dissecting the churn snowball effect and uncovering the underlying reasons for customer attrition. Delve into strategies to enhance product success; from sales-led to product-led, predictive churn models, to improving customer satisfaction, we’ll learn how to mitigate churn, all through real actionable insights by industry leaders.